Description
Overview: Elevate your cycling experience with the SAVA 18-Speed 700c Carbon Road Bike, crafted for both men and women who seek a perfect balance of performance and style. Featuring a lightweight carbon fiber frame and fork, this bike is designed for speed and agility. The 18-speed gear system provides a wide range of options for varied terrains, while the double V brakes offer reliable stopping power. Ideal for both racing and casual rides, this bicycle is a versatile choice for any road cyclist.
Key Features:
- Carbon Fiber Frame & Fork: Provides exceptional strength and lightweight performance, ensuring a responsive and smooth ride.
- 18-Speed Gear System: Allows for easy gear adjustments and versatility across different terrains.
- 700c Wheels: Standard size for optimal speed and stability on the road.
- Double V Brakes: Offers dependable braking performance with simple maintenance.
- Unisex Design: Suitable for both men and women, making it a versatile option for all riders.
FAQs:
- What are the benefits of a carbon fiber frame?
- Carbon fiber frames are known for their strength, durability, and light weight, which contribute to better handling and improved riding comfort.
- How does the 18-speed gear system work?
- The 18-speed system includes a combination of front and rear gears, providing a range of speeds to handle various riding conditions, from flat roads to hilly terrain.
- What type of maintenance do the double V brakes require?
- Double V brakes are relatively low-maintenance. Regular checks for wear and alignment, and occasional adjustments, will keep them performing well.
- Can this bike be used for competitive racing?
- While the bike is designed for speed and performance, it is more suited for recreational and fitness riding. For competitive racing, you might consider a bike with advanced racing-specific features.
- What size options are available for the frame?
- The bike comes in different frame sizes to accommodate various rider heights. Refer to the size chart to select the best fit.
Shipping Policy
Shipping Policy
Get Ready for your first Ride!
Welcome to BRILOW LLC’s shipping policy. We’ve crafted this guide to give you detailed information about how we handle and ship your electric bikes and cycles orders. Our aim is to ensure you have a smooth, transparent, and satisfactory experience from purchase to delivery.
Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently ship to all 50 states within the United States.
1.2 Shipping Restrictions
We do not offer international shipping at this time. We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
Shipping Costs
2.1 Free Shipping Offer
We are thrilled to offer free shipping on all orders, regardless of the order value or destination within the United States. This applies to all products available on our site, including large items like electric bikes and cycles.
2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.
Shipping Methods and Timeframes
3.1 Shipping Carrier
Our Carriers:
We partner with reliable carriers such as FedEx to ensure your orders arrive safely and on time. The carrier used for your order will depend on your location and the size of your order.
3.2 Shipping Process
Our shipping process consists of two phases:
- Order Processing and Handling: 1-2 business days. We carefully prepare and package your order to ensure it arrives in perfect condition.
- Transit Time: 3-5 business days. Once your order leaves our warehouse, it typically delivers within 3-5 business days.
3.3 Total Delivery Timeframe
You can expect your order to arrive within 4-7 business days from the date of purchase.
3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Order Tracking
4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing your tracking number, A link to track your package on FedEx.com, and an estimated delivery date.
4.2 How to Track Your Order
You can track your order by clicking the tracking link in your shipping confirmation email.
Delivery Details
5.1 Standard Delivery
For most items, the carrier will deliver to your address without requiring a signature.
5.2 Large Item Delivery
For large items like electric bikes or cycles, a signature may be required upon delivery. Please ensure someone is available to receive and inspect the item.
5.3 Failed Delivery Attempts
If you’re not available to receive your package, the carrier will leave a delivery attempt notice. They will typically make up to three delivery attempts. After the third attempt, the package may be held at a local facility for pickup.
Order Changes and Cancellations
6.1 Modifying an Order
To change an order that hasn’t shipped, contact our Customer Services immediately. Provide your order number and the desired changes. We’ll do our best to accommodate your request.
6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.
Shipping Issues
7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days, contact our Customer Services team. We’ll initiate a trace with the carrier. If the package cannot be located, we’ll ship a replacement at no cost to you.
7.2 Damaged Packages
If your package arrives damaged, refuse the delivery if possible and note the damage. If you’ve accepted the package, contact us within 48 hours of delivery. We’ll arrange for the damaged item to be returned and send a replacement.
7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order, contact our Customer Services within 7 days of delivery. We’ll arrange for the incorrect item to be returned (if applicable) and we’ll ship the correct item or missing pieces at no additional cost.
International Customers
While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.
Customer Service and Contact Information
For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:
- Business Name: BRILOW LLC
- Email: [email protected]
- Phone: +1 (575) 493-0276
- Working Hours: Monday to Friday, 10 AM to 7:30 PM EST
- Address: 1725 BROADWAY BLVD SE ALBUQUERQUE, NM 87102, United States
Related Policies
For more information on our practices, please refer to these related policies: Return and Refund Policy, Privacy Policy, Terms and Conditions.
Policy Updates
This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.
Last Updated: 09-12-2024
Thank you for choosing BRILOW LLC for your electric bikes and cycles needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.
Return and Refund Policy
Return and Refund Policy
Get ready for your first Ride!
We at BRILOW LLC are committed to ensuring you are completely satisfied with your purchase. For any reason, if you are not entirely happy, we offer a 30-day return policy without any restocking fees, giving you a worry-free shopping experience with us.
1. Overview
This Return and Refund Policy should be read alongside our Terms and Conditions and Privacy Policy. By purchasing from brilow.com, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You may return most items purchased from BRILOW LLC within 30 days of delivery for a full refund. The 30-day period starts on the day you receive your item, as confirmed by our shipping carrier’s delivery confirmation.
2.2 Condition of Returns
To be eligible for a return, your item must be in the same condition as when you received it; unused and in its original packaging; free from damage, excessive wear, or signs of use; and complete with all accessories, parts, and documentation.
3. Return Process
4.1 Refund Process
Once we receive your return and inspect it, we will process your refund and notify you via email. Refunds are issued to the original payment method used for the purchase.
4.2 Refund Timeframe
Most refunds are processed within 3-5 business days after we receive your return. However, depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
5. Exchanges
If you need to exchange an item, please send back the original item following the return process and place a new order for the item you want. This will ensure faster processing of your preferred item.
6. Damaged or Defective Items
If your item arrives damaged or becomes defective within the 30-day return window, please contact us immediately at [email protected]. We will provide a prepaid return label and send a replacement. If you prefer, we can process a full refund instead.
7. Contact Us
For any questions or concerns about returns or refunds, please contact our customer service team:
- Business Name: BRILOW LLC
- Email: [email protected]
- Phone: +1 (575) 493-0276
- Working Hours: Monday to Friday, 10 AM to 7:30 PM EST
- Address: 1725 BROADWAY BLVD SE ALBUQUERQUE, NM 87102 , United States
8. Policy Updates
We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.
By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, please refer to our Terms and Conditions.
Thank you for choosing BRILOW LLC. We appreciate your business and are committed to providing you with excellent service.
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