Brilow

  • : +1 (575) 493-0276

Shipping Policy

Get Ready for your first Ride!

Welcome to BRILOW LLC’s shipping policy. We’ve crafted this guide to give you detailed information about how we handle and ship your electric bikes and cycles orders. Our aim is to ensure you have a smooth, transparent, and satisfactory experience from purchase to delivery.

Shipping Coverage and Restrictions

1.1 Areas We Serve

We currently ship to all 50 states within the United States.

1.2 Shipping Restrictions

We do not offer international shipping at this time. We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer

We are thrilled to offer free shipping on all orders, regardless of the order value or destination within the United States. This applies to all products available on our site, including large items like electric bikes and cycles.

2.2 No Hidden Fees

The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carrier

Our Carriers:
We partner with reliable carriers such as FedEx to ensure your orders arrive safely and on time. The carrier used for your order will depend on your location and the size of your order.

3.2 Shipping Process

Our shipping process consists of two phases:

  • Order Processing and Handling: 1-2 business days. We carefully prepare and package your order to ensure it arrives in perfect condition.
  • Transit Time: 3-5 business days. Once your order leaves our warehouse, it typically delivers within 3-5 business days.
3.3 Total Delivery Timeframe

You can expect your order to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive a confirmation email containing your tracking number, A link to track your package on FedEx.com, and an estimated delivery date.

4.2 How to Track Your Order

You can track your order by clicking the tracking link in your shipping confirmation email.

Delivery Details

5.1 Standard Delivery

For most items, the carrier will deliver to your address without requiring a signature.

5.2 Large Item Delivery

For large items like electric bikes or cycles, a signature may be required upon delivery. Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts

If you’re not available to receive your package, the carrier will leave a delivery attempt notice. They will typically make up to three delivery attempts. After the third attempt, the package may be held at a local facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order

To change an order that hasn’t shipped, contact our Customer Services immediately. Provide your order number and the desired changes. We’ll do our best to accommodate your request.

6.2 Cancelling an Order

Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated in 5 business days, contact our Customer Services team. We’ll initiate a trace with the carrier. If the package cannot be located, we’ll ship a replacement at no cost to you.

7.2 Damaged Packages

If your package arrives damaged, refuse the delivery if possible and note the damage. If you’ve accepted the package, contact us within 48 hours of delivery. We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or items are missing from your order, contact our Customer Services within 7 days of delivery. We’ll arrange for the incorrect item to be returned (if applicable) and we’ll ship the correct item or missing pieces at no additional cost.

International Customers

While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.

Customer Service and Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

  • Business Name: BRILOW LLC
  • Email: [email protected]
  • Phone: +1 (575) 493-0276
  • Working Hours: Monday to Friday, 10 AM to 7:30 PM EST
  • Address: 1725 BROADWAY BLVD SE ALBUQUERQUE, NM 87102, United States

Related Policies

For more information on our practices, please refer to these related policies: Return and Refund Policy, Privacy Policy, Terms and Conditions.

Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Last Updated: 09-12-2024

Thank you for choosing BRILOW LLC for your electric bikes and cycles needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.